Subscription, billing and cancellation

Plans, prices and billing

Paid plans are billed monthly or yearly in advance, as selected at checkout. The current prices are shown on the pricing page. All prices are gross prices including applicable VAT.

Only the Bronze plan includes a free trial of 14 days. A payment method is required to start the trial. Unless the User cancels before the trial ends, the subscription converts automatically into the paid Bronze plan and the first payment is charged. The free trial can only be used once.

The Silver and Gold plans have no free trial; they start and are charged right after checkout.

The billing interval (monthly or yearly) cannot be changed within a running subscription. To switch, the User cancels and subscribes again with the preferred interval.

Payment provider

Payments for paid plans are processed by Creem (Armitage Labs OÜ, Rotermanni 14, 10111 Tallinn, Estonia), which acts as Merchant of Record. Creem collects the payment, handles VAT and issues the invoice. Charges may appear on the User's statement under Creem's name. Creem's own terms apply to the payment transaction.

Invoices and refund requests are available in the Creem customer portal, which is linked on the Billing page of the User's account, or by email to support@qr-logic.com.

Cancellation

Users can cancel at any time, including during the trial, on the Billing page of their account or in the Creem customer portal. Cancelling stops all future charges.

• During the trial (Billing page): access remains until the trial ends and no payment is taken. A cancelled trial cannot be resumed; to continue afterwards, the User subscribes again and is charged right away.
• Paid subscription (Billing page): access remains until the end of the current billing period, and the subscription can be resumed free of charge until then.
• Creem customer portal: a subscription cancelled there ends immediately and cannot be resumed free of charge; a new subscription is charged right away.

After a subscription has ended, Dynamic QR Codes stop working; Static QR Codes are not affected. QR code data, scan statistics and uploaded files are deleted within 7 days after the paid subscription period ends, as described in the Privacy Policy.

Right of withdrawal

The statutory right of withdrawal for European Consumers is described in the Terms of Service.

The withdrawal can be declared online at any time during the withdrawal period: log in, open the Billing page of your account and select Withdraw from contract here. Enter your name and confirm with Confirm withdrawal. We then send an acknowledgement of receipt to your account email address, stating the content of your declaration and the date and time it was made. The withdrawal can also be declared by email to support@qr-logic.com.

Unlike a cancellation, a withdrawal ends the subscription immediately: Dynamic QR Codes stop working at once, and QR code data, scan statistics and uploaded files are deleted within 7 days, as described under Cancellation above. A withdrawal cannot be undone. Payments are refunded within 14 days of the withdrawal, less a proportionate amount for the service already used if the User requested that the service start immediately, as described in the Terms of Service.

Contact

Artur Schaefer (QRlogic), Calle Tarajal 17, Puerta K63, 38639 Chafiras, Tenerife (Spain)
support@qr-logic.com